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Shipping Policy

  1. This shipping policy describes our policies and procedures for shipping Products purchased on the Platform. Please read and acknowledge the terms of this Shipping Policy before you use the Platforms. If you have any disagreement regarding the terms of this Shipping Policy, you are not allowed to use the Platforms. The terms of this Shipping Policy cannot be changed.

    2. By using our platforms, you agree to the terms of this Shipping Policy. We ship to all parts of India.

  2. All our prices are inclusive of GST. However, for invoicing purposes, the cost of the product, IGST/SGST/CGST as applicable and shipping costs will be shown in separate sections of the invoice.
  3. At "Indiahandmade.com", the shipping time will depend primarily on two factors:
    • Item availability
    • Shipping service
  4. Orders can be shipped to only one address. To ship to multiple addresses, you must place a separate order for each address. Unless otherwise noted, all items on the website are in stock. Because each artisan's process is unique, shipping times may vary. Look for shipping information on the product page for individual shipping times.

    **Some items carry a special shipping timeframe that may differ from that of other items.
     **If your product carries a special shipping timeframe, you will be notified at the checkout step of your order on the website. We will try our best to deliver your order within the promised timeframe. However, in some rare cases, there may be unexpected delays beyond our control. If this occurs, we shall contact you immediately via email to let you know of the new timeframe for shipping.

  5. Since we source our products from artisans, NGOs and craftsmen across the length and breadth of India, shipping times may vary significantly for some products. However, we will try to get our products to you soon.
  6. Our shipping partners ship products all days between 9 a.m. and 7 p.m. IST. Domestic Orders are delivered within 14 working days unless otherwise mentioned in the product details.

    **Shipping time is also subject to factors such as strikes or transport delays due to bad weather by our shipping partners or caused by destination customs clearance processes, which are beyond our control.

  7.  As soon as your order ships, you will also be sent Shipping Tracking Information, using which you can also track your shipment.
  8.  Customs duties and taxes, if any, assessed by the customs authorities will have to be borne by the Customer according to the laws of the land, and these should be paid by the Customer itself at the time of shipping. We shall not be responsible for any delays caused by customs clearance processes in the destination state or city.
  9.  If you don't get an item that was sent to you because you gave an incorrect or insufficient shipping address or because you weren't at the address you gave, the transaction shall be cancelled. The item will be sent back to the seller and "Indiahandmade.com," and the seller shall get a fair amount of money for services provided and costs paid for handling, shipping, couriering, handling your order and any other services specified to you. The rest of the money will be sent back to you after these deductions have been made. Such a mistake could be, but is not limited to, a wrong or missing address, a wrong zip code, the wrong state or country, a typo or numbers that are switched around.
  10. We can accept order changes or cancellation requests at any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for shipping. If any order is cancelled while the product is out for shipping or any shipping is not accepted by you, "Indiahandmade.com" has the right to get fair payment for services given and costs spent for shipping, handling, couriering, making your order and any additional services provided to you. The remaining amount after such deductions shall be returned to you.
  11. If any of our products are delivered in a damaged condition, please do get in touch with us informing us about such products, along with photos of the damaged products, within 48 hours of the shipping of such a product, as per the terms and conditions set in our return and refund policy.
  12. Shipment Delays:
    • The time to ship mentioned on our website for each item is indicative and approximate only, but there might be delays due to unavoidable circumstances beyond our control, including festivals, holidays, lockouts, etc. No refunds or returns will be entertained during such times.
  13. Transit Risk:
    • Customers pay no additional fees for the full insurance that our logistic partner provides for all orders. In the event of a loss of an order while ‘in transit’, our logistic partner shall reprocess the order.
    • However, the logistic partner shall not be responsible for any damages to the package (full or partial) once the same has been delivered by the carrier agency at the address provided by the Customer when placing the order.
  14.  When you buy something on the site, there is no extra fee. The prices on the list are fixed and cover everything. The price you see on the page for the goods is the price you will pay.
  15. If you have a problem with the Shipping Policy, you can talk to the "Indiahandmade.com" grievance officer.