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Seller FAQ?

  1. How will the documents of the sellers will be verified?

    Our operations team manually checks all the documents uploaded by the sellers at the time of registration and if found in order, then the seller gets approval.

  2. Are there any help documents/manuals for Registration process/Products uploading etc. available on the portal?

    Yes, all the pre-requisites and SOPs for E-commerce cycle are available on www.indiahandmade.com portal on relevant pages.

  3. Whether Nodal officer is necessary for registration?

    No it is not necessary for individual vendors.But in case of organisation the nodal officer is the contact person .

  4. Whether Cash on Delivery (COD) is available?

    No, we don’t accept orders against COD.

  5. Is it mandatory for individual sellers to have GST no. in order to sell on Indiahandmade?

    As per current e-commerce guidelines, only the sellers having GST no. can register themselves on the portal.

  6. What about the packaging service and its charges?

     Packaging is the sole responsibility of the  sellers therefore he will bear all the charges realted to packaging.

  7. If a seller fails in shipping order within stipulated time , is there any penalty in this case ?

    No. there is no monetary penalty, but it can affect sellers' reviews/ Feedbacks and may result in blacklisting of the sellers.

  8. Is there any provision on the portal to raise a complaint for reporting low quality product/ fake products ?

    Indiahandmade team is expecting only the authentic products from the sellers, if the seller will sell low quality / fake products, then the sellers’ ratings can go down, help form government will stop and the seller would be blacklisted.

  9. Will shipping charges vary with the product weight?

    Indiahandmade portal will calculate the volumetric weight, as per the dimensions  provided by sellers and compare it with the dead weight of the product provided by seller, Portal will consider the weight whichever is higher and hence shipping charges will be calculated accordingly.

  1. How much time will it take for product approval ?

    It will take approximately 12- 24 hours to enable the products, and will be informed to sellers through email facility from our operations team.

  2. How to edit the product on the www.indiahandmade.com portal?

    You are advised to go to “My Product List” -> Action -> Edit. 

  3. Is seller liable for the quality of his products?

    The seller should sell genuine products and authenticity of products should be maintained from the sellers side. Knowingly seller should not send the damaged/ low quality products.The seller could go through our sellers policy on our website for detailed information. 

  4. Whether a seller could use other colors than white / grey , for uploading the background colors of the products?

    There is no specific restriction to use any color. It can vary from product to product. The seller can put other colors also, for proper look and feel of the product.

  5. How could a seller distinguish one’s virtual shop name different from the same name of another shop store on www.indiahandmade.com portal?

    Same name probation is not allowed for virtual shops creation on our portal.

  6. What should be the pixels of photo for Product uploading?

    The seller should have to upload between 1000-4000 pixels of the product images.

  1. Why my account is deactivated?

    It may be  because your  documents are mismatching or corrupted .You may contact our customer care team for more details.

  2. Can I change my pickup address? 

    Yes, Within the state the seller has to provide the address proof (Adhaar card/electicity bill etc.)of the new/updated address, if it is out of state then seller has to provide address proof and updated GST. Indiahandmade operations team will verify the docs and initiate seller's request.

  3. Can I change my registered contact no. or email ID ?

    Yes, the seller can change his/her contact number and email ID by going to account settings in his/her seller dashboard.

  4. Can I change my GST no.?

    Yes, the seller can change his/her GST number. He/she needs to provide his/her GST Certificate with all the details and email to Indiahandmade Team at care.indiahandmade@gmail.com.

  5. Can I change my bank details? Do I need to get them approved?

    Yes for both. The seller can change his/her Bank details. He/she need to provide his/her cancelled cheque copy with other details and email us at care.indiahandmade@gmail.com. Indiahandmade team will verify the docs and initiate seller's request.

  6. How can I change my shop profile details , shop logo and shop banner?

    Yes. go to the particular seller account settings to change shop details.

  7. I am a new seller and I want training on various modules.

    Indiahandmade Team conduct training on various modules on regular basis. Please call at Indiahandmade toll free no. 18001216216 for upcoming session. Mean while the seller can refer to Indiahandmade Seller Manual (SOP) provided at vendor registration page.

  1. My uploaded file is not live yet?

    Indiahandmade product approval team is consistently working on product approval process. It may take some time. The seller's product will be approved by admin. Otherwise he/she will get notification of disapproval.

  2. I want to change price of a product/catalog?

    The seller can go to product edit option to change the price.

  3. What are various charges and commissions applied on Indiahandmade?

    Indiahandmade portal doesn’t charge any commission.

  4. What is the HSN code I have to enter ?

    If the sellers are new to GST and doesn’t know about HSN Codes. He/She can refer to following link for finding the same. https://cbic-gst.gov.in/gst-goods-services-rates.html

  5. I'm not able to find the category I want to list?

    The seller can email to Indiahandmade Team at “care.indiahandmade.com”, if he/she are not finding any category. The Indiahandmade Team will add the new category.

  6. How to set the price of my product?

    The seller can set his/her price by referring to the price calculator (In “Add Products” section)

  7. What is the GST value I should enter ?

    If the sellers are new to GST and doesn’t know about his/her GST value. He/She can refer to following link for finding his/her GST Rate. https://cbic-gst.gov.in/gst-goods-services-rates.html

  1. My orders are not picked up yet?

    The seller orders are generally picked up within 2-3 days after creation of shipment . Please call at Indiahandamade Team toll free no. 18001216216 for more details.

  2. I want to know the delivery status of my order?

    The seller can track the order by AWB number on his/her seller dashboard. 

  3. Label is not getting generated for my order(s)?

    Once seller has generated the invoice for the order, he has to create the shipment for generating the label. He/she can refer to Indiahandmade Order Fulfillment SOP/Order Fulfillment training video provided in Order Process Section.

  4. I want pickup on Sunday?

    The pickups on Sunday can not be scheduled.

  5. I want to raise a complaint against Logistic Partner?

    The seller can email Indiahandmade Team at care.indiahandmade@gmail.com or call us at our toll free number 18001216216

  6. I want to change my courier partner.?

    Courier partners will be selected by default, there is no option available for seller to change the courier partner. 

  7. I'm not able to download the label/invoice/manifest?

    The seller can take help from the “SOP for Order Fulfillment” available in Order Process Section. . He/she can also contact the Indiahandmade team, Toll Free No-18001216216, Email Id- care@indiahandmade.com for more details.

  1. I have received wrong return?

    The seller are advised to make a video while opening your return products and send that to our customer care team via email at care.indiahandmade@gmail.com. Our team will do the quality analysis and come up with the most relevant solution of your problem.

  2. Item/s are missing in my return?

    The seller is advised to make a video while opening his/her return products and send that to our Indiahandmade customer care team via email at care.indiahandmade@gmail.com. Our team will do the quality analysis and come up with the most relevant solution.

  3. I have not received my Return/RTO shipment?

    Generally RTO shipments will be delivered in 4-5 working days. In case if the seller has not received then he/she can call Indiahandmade Team at our toll free number 18001216216.

  4. I have received damaged return?

    The seller is advised to make a video while opening his/her return products and send that to Indiahandmade customer care team via email at care.indiahandmade@gmail.com. Indiahandmade team will do the quality analysis and come up with the most relevant solution.

  5. I have received used product as return?

    The seller is advised to make a video while opening his/her return products and send that to Indiahandmade customer care team via email at care.indiahandmade@gmail.com. Indiahandmade team will do the quality analysis and come up with the most relevant solution.

  6. Return/RTO product not received but marked delivered - Need Proof of Delivery?

    Once seller receive notification regarding RTO delivery but didn't receive it actually then, kindly reach Indiahandmade Team via email at care.indiahandmade@gmail.com OR call @ our Toll Free No. 18001216216

  7. hen will I receive my wrong return related compensation?

    After doing the quality analysis, if the seller's return is eligible for claim. Indiahandmade Portal will settle the seller amount in the seller's next payment cycle. 

  1. I have not received payments for my orders?

    The seller's payments will be settled in regular cycles. He/She can call us at our toll free number 18001216216 for any escalation.

  2. I want to know about my upcoming payments?

    The seller can go to “Transactions” section in his/her seller dashboard to know their payments.

  3. I want to download the Commission Tax Invoice?

    Indiahandmade Portal doesn’t charge any commission, so there is not any Commission Tax Invoice.

  4. I want to file TDS reimbursement?

    The Indiahandmade portal will provide TDS Certificate, through this certificate the seller can apply for the same.

  5. I want to know about Shipping charges?

    For now, Ministry of Textiles is bearing shipping charges as per the dimensions provided by the seller.

  6. I want to understand my settlement calculation?

    Refer Calculator (In Add products Section) in the respective "seller dashboard".

  7. I want to know about the deduction for my order?

    Go to “Transactions” Section in the particular seller dashboard to know about the settlements and deductions.